Privacy Policy

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding the personal information you provide to us. This document is periodically updated and explains how we use and process your personal data, how we use cookies, and how you can contact us if you have any questions about your personal information.

Lycianwaytrail.com offers travel services through various online platforms, including its own websites, mobile applications, partner websites, and social media platforms. The following information applies to all these platforms.

Privacy

What types of personal information does Lycianwaytrail.com collect?

When making a reservation, you may be asked to provide your name, address, phone number, email address, payment details, the names of the guests traveling with you, and your accommodation preferences.

To facilitate the management of your reservations, you can create a user account. This account allows you to save personal settings, review past reservations, and manage future bookings.

When you visit our website, even if you do not make a reservation, we may collect certain information such as your IP address, browser details, operating system, application version, language settings, and pages viewed.

Why does Lycianwaytrail.com collect, use, and share your personal data?

  • Reservations: We primarily use your personal data to complete your online booking and forward your reservation details to the accommodation provider.
  • Customer service: Our international customer service team provides 24/7 support in more than 8 languages.
  • Guest reviews: We may send you an invitation to leave a review after your stay.
  • Account management: You can create a user account on our website to manage your reservations, access special offers, and set personal preferences.
  • Marketing activities:
    • If you make a reservation or create an account, we may send you travel-related news.
    • Based on the information you share, we may offer you personalized promotions.
    • We may contact you via phone to share an offer we believe may interest you.
  • Other communications:
    • We may contact you to respond to your inquiries.
    • We may send emails to remind you of an incomplete reservation.
    • We may send surveys and evaluation invitations to enhance user experience.
  • Market research: Occasionally, we may invite users to participate in market research studies.
  • Fraud prevention: We may use your personal data to prevent fraud and illegal activities.
  • Service improvement: We analyze user behavior to improve the overall experience on our platform.

How does Lycianwaytrail.com share your personal data with third parties?

  • Accommodation providers: To complete your booking, we share your name, contact details, payment information, and guest details with the accommodation provider.
  • Third-party service providers: We collaborate with third parties for services such as:
    • Processing reservation details
    • Handling payments
  • Authorities: We may cooperate with legal authorities when required by law.

Cookies

What is a cookie?

A cookie is a small data file placed on your browser when you visit a website or use a mobile application.

Why are cookies used?

Cookies are used to remember your language and currency preferences and recognize you when you revisit our website.

How are cookies used?

  • Technical cookies: Essential for the proper functioning of our website.
  • Functional cookies: Help us remember your preferences to enhance your user experience.
  • Analytical cookies: Allow us to analyze website usage and improve our services.
  • Commercial cookies: Used to display personalized advertisements.

How long does Lycianwaytrail.com store cookies?

Some cookies are stored for up to one year. However, you can delete cookies at any time through your browser settings.

How can you manage your cookie preferences?

You can configure your browser settings (Google Chrome, Safari, Firefox, etc.) to accept or reject specific cookies.

Security

How does Lycianwaytrail.com protect your personal data?

In compliance with European data protection laws, we implement various security measures to protect your personal information from unauthorized access and misuse:

  • We use security protocols and technical safeguards.
  • Only authorized personnel have access to personal information.
  • Your credit card details are stored for a maximum of 10 days after your booking is completed and are then either deleted or securely encrypted to prevent fraud.

Contact

How can you control the personal data you provide to Lycianwaytrail.com?

You have the right to review the personal information we hold about you. You can request this by sending an email titled “Personal Data Request” to [email protected].

  • You may request updates or deletion of your personal data from our database. However, we may need to retain certain information for legal or administrative reasons.
  • You can delete your user account at any time.

Who is responsible for the processing of personal data on Lycianwaytrail.com website and applications?

Lycianwaytrail.com is a travel platform operated by Selikya Travel.

If you have any suggestions or comments regarding our privacy policy, please email us at [email protected].

Last updated: February 2025